Agency Values
At the Heart of What We Do
At Aging & Long Term Care, our work is guided by a shared set of values that reflect our commitment to the people and communities we serve. These values shape how we show up for older adults, people living with disabilities, caregivers, and each other. They’re more than words on paper, they are the foundation of our mission and the spirit behind every connection that we make.
Explore our core values below and see how they come to life in the work we do each day.
Dignity: All persons are worthy of honor and respect. We strive to honor the inherent dignity of all persons. We all deserve love and respect.
- Be non-judgmental, caring, and listening when working with clients and with one another.
- Treat others as you would like to be treated.
- Value the unique choices of individuals.
- Honor your own inherent dignity. How you think and feel, not just upholding the dignity of others.
- Find common ground in the inherent value and worth of others. We are all human.
- Foster an environment where everyone feels safe, valued, and respected.
Service: Commitment to taking action to help or support others. To make a positive difference.
- Be the helper! We go the extra mile to help.
- Make a positive impact to improve quality of life within our community.
- Be dedicated to making a difference.
- Foster positive relationships.
- Act with friendliness and humility.
- Leverage knowledge and expertise to foster positive change.
- Empower one another to create change, both on the individual and community level.
Compassion: Being present and accepting with someone who is struggling. It’s the heart behind what we do.
- Listen/talk in a genuine and interested manner that reflects your full attention in interactions with others.
- Listen, connect and acknowledge with kindness and take action to help address the challenges.
- Accept that everyone is fighting a battle we cannot see.
- Provide support and hope for those struggling.
- Actively show you care about others wellbeing.
- Take the time to listen and see the world as the other person sees it without judgment.
- Be open to forgiving others.
Knowledge: The ability to learn and contribute information. As we learn and improve, the lives of clients improve.
- Be open to growing and learning.
- Embrace change as an opportunity to improve.
- Hold a growth mindset, being committed to developing through effort, learning and persistence.
- Share knowledge in understandable and accessible ways.
- Be willing to communicate and share knowledge, expertise, and experiences.
- Honor all kinds of knowledge, whether gained from life experience, technical training, education, or direct practice.
Grounded in our values of dignity, service, knowledge, and compassion.
