COVID-19 Information

If you have questions about how to obtain food, transportation or supplies, or need any assistance please call our helpline at 509-960-7281Our helpline will continue to operate and answer questions during these challenging times.

If you would like to register for our Senior Reassurance Calls Program to receive regular wellness checks and get linked to resources, just call our helpline and we can get you enrolled. For immediate resources, please see this list.

ALTCEW will keep you updated on the impacts COVID-19 is having on Washington aging and disability services. Please continue to check our service impacts updates for regular updates.

For more information on COVID-19, please check out the CDC’s website or the Washington State Department of Health, or contact your local health district. For general questions about public health, contact the Washington State Department of Health at 800-525-0127.

Leave a message if you don’t get through to a staff member the first time. We are working hard to answer messages quickly. Leaving a message with detailed contact information helps us all!

You may also email questions you have to, where your question/concern will be routed to the appropriate staff member.

A supply of cloth masks were sent to every Individual Provider and Home Care Agency across the state, and each shipment included a mask for clients receiving care. ALTCEW will continue to send out masks to new IP’s. Please contact our office if you have not received yours or need additional masks. We have a large supply that have been donated by the community to distribute.

Personal protective equipment (PPE) can be requested by independent providers (IPs) caring for clients who are “Confirmed” (tested positive for COVID-19) or “Suspected” (pending test results OR medical provider has verified symptoms are consistent with COVID-19, but will not test). Please call our office, and we will ask some basic questions about the client, level of care, and amount of supplies needed. Supplies are shipped directly to IPs from the Department of Enterprise Services, and include items such as medical-grade masks, gowns, face shields, and gloves.

Independent Providers can also obtain a one-month supply of other protective equipment, once made available by the state, to care for clients that do not have suspected or confirmed COVID-19. Please give us a call, and we will put you on the list to order as soon as the supplies are available.

Additional Resources:

Thank you all for your patience and adaptability during these challenging times.