Help with Medicare Open Enrollment is just a phone call away! We can help you review Medicare plans and compare your options for coverage. Give us a call at 509-625-4801. We’re a free, unbiased service. For upcoming Medicare information sessions, look at our Event Calendar.

Get Help with Medicare

The Statewide Health Insurance Benefits Advisors (SHIBA) can help you understand your Medicare rights and options. Our well-trained volunteers counsel people of all ages, adults living with disabilities, and people getting ready to retire about their Medicare choices and options:

  • Original Medicare
  • Prescription drugs
  • Low-income programs to help pay for Medicare
  • Medigap (Medicare Supplement) plans
  • Medicare Advantage plans
  • Medicare fraud and abuse
  • Long-term care options
  • Issues with Medicare fraud

We answer your Medicare questions, make referrals, and help evaluate and compare health insurance policies so you can make an informed decision to find the best possible coverage that fits within your budget and meets your needs.

Who is SHIBA?

SHIBA’s a free, unbiased and confidential service of the Washington State Office of the Insurance Commissioner. Our volunteers assist people through one-on-one counseling in person at a public location and over the phone. We also offer help through public group presentations.

Aging & Long Term Care of Eastern WA (ALTCEW) is the SHIBA sponsor for Spokane and Whitman Counties in partnership with the Washington State Office of the Insurance Commissioner.

Personalized counseling available:  Medicare counseling is currently being offered via telephone or in person by appointment. Please give us a call at 509-625-4801 for Medicare questions. Check out our Calendar for upcoming public presentations and webinars.

Want to Volunteer with SHIBA?

If you’re interested in joining our SHIBA volunteer team, we’d love to have you! Learn more about volunteering with us.

SHIBA and its volunteers do not sell/endorse any insurance product or conduct market research, and we’re not affiliated with any insurance companies. 

To reach us:  For Spokane county, call us at 509-625-4801.

Note:  For Ferry, Stevens, and Pend Oreille Counties, call Rural Resources Community Action at 1-800-873-5889 or go to

For Whitman County, call The Council on Aging & Human Services at 509-397-8008 or go to