Get Help with Medicare

The Statewide Health Insurance Benefits Advisors (SHIBA) can help you understand your Medicare rights and options. Our well-trained volunteers counsel people of all ages, adults living with disabilities, and people getting ready to retire about their Medicare choices and options:

  • Original Medicare
  • Prescription drugs
  • Low-income programs to help pay for Medicare
  • Medigap (Medicare Supplement) plans
  • Medicare Advantage plans
  • Medicare fraud and abuse
  • Long-term care options
  • Issues with Medicare fraud

We answer your Medicare questions, make referrals, and help evaluate and compare health insurance policies so you can make an informed decision to find best possible coverage that fits within your budget and meets your needs.

Who is SHIBA?

SHIBA’s a free, unbiased and confidential service of the Washington State Office of the Insurance Commissioner. Our volunteers assist people through one-on-one counseling in person at a public location and over the phone. We also offer help through public group presentations.

Aging & Long Term Care of Eastern WA (ALTCEW) is the SHIBA sponsor for Spokane and Whitman Counties in partnership with the Washington State Office of the Insurance Commissioner.

Want to Volunteer with SHIBA?

If you’re interested in joining our SHIBA volunteer team, we’d love to have you! Learn more about volunteering with us.

SHIBA and its volunteers do not sell/endorse any insurance product or conduct market research, and we’re not affiliated with any insurance companies. 

To reach us:  Call 509-458-2509 or 509-625-4801.

Note:  For Ferry, Stevens, Pend Oreille, and Whitman Counties call Rural Resources Community Action at 1-800-873-5889 or go to

Medicare enrollment schedule:  *Due to Covid-19, all Medicare counseling is currently being given via telephone, and events have been moved online. Please give us a call or take a look at our Phone Counseling flier for Medicare questions, and check out our Calendar for upcoming webinar information.